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If you cannot find the information you are looking for with reference to our Help section, please email Support. In order to facilitate troubleshooting, please include the following information in your correspondence:
- Operating System (Windows 98 SE, Mac OS 10.2, etc.)
- Internet browser and version (Internet Explorer 6.0, Netscape 4.8, etc. In most browsers, find this under Help > About.)
- Exact text of any error message (Screen shots are extremely helpful.)
- Steps to reproduce the problem
- Transaction Number
- Title(s) of problem eBook(s)
- Format(s) of problem eBook(s)
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